Delivery & Returns

We deliver your order right away. We will normally post your order same day if received before 2pm GMT.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns Policy

All returns or exchanges must be received within 7 days of receiving your order. You must inform us of your intent to return an item, and the reason why you would like to return it, prior to sending the package - please e-mail us at: kelly@what-Kids-Want.co.uk with this information.

Items to be returned must be unused, unworn and unwashed, complete with their original packaging and all item tags intact. Our supplied receipt/invoice must also be included. Footwear must also be returned in their original box. Returns will not be accepted from smoking households, as items which smell of cigarette smoke cannot be re-sold.

Customers are responsible for the payment of any postage incurred in the return of an item, unless there has been an error on our part. We are not liable for any packages lost in the post - we therefore suggest that you return your item using a 'signed for' and/or trackable method (e.g. Royal Mail recorded delivery). Any refunds will be made using the same payment used for the initial transaction - please be aware that credit card companies only allow refunds to be made to the card used to pay for the original order. Refunds will not be given for any postage costs incurred by us in sending your order, unless there has been an error on our part.

If you require an exchange, then you are responsible for all postage costs incurred.

Please note that if the total amount of your order is reduced to below the free postage level on the return of an item(s), then postage will be deducted from the refunded amount.